The winner of the 2010 Malcolm Baldridge National Quality awarding for the Small Business category is K&N prudence based in Austin, TX. They are the owners of Rudys BBQ and Mighty bewitching Burgers. Personally, I am very happy to see this guild be recognized. Not only because Im from Austin, solely I have eaten at these two restaurants for years and Rudys is one of the first places I stop and squeeze BBQ when I go back to my home state.
Highlights of K&N that guide to the award include (nist.gov):
-Sales that significantly outperform local competitors and field chains.
-For both restaurants, guests ordain their satisfaction with food quality, hospitality, cleanliness, speed of service, and hold dear at least 4.7 on a 5-point scale.
-Over 95 part of K&N Management team members report they are proud to work for the company. Local newspaper Austin American-Statesman named the libertine the best place to work in Austin.
-K&N Management has had high performance sales and profits based on the fiscal statistics of $3 million in 2000 to slightly over $7.5 million in 2010 for Rudys BBQ alone.
The keys to effective leadership in this organization I think lie in the treatment of the employees.
If the employees are content, then that will reflect directly into the intersection they are producing and the customer service. Those two categories are pivotal in the food intentness. Im going to focus on the employee aspect. K&N Managements turnover rate for production workers is less than 50 percentage, in contrast to the industry average of 85 percent (nist.gov). The absentee rate is slightly to a greater extent than 1 percent, compared to 5 percent for the best competitor and 3.5 percent for benchmarked organizations (nist.gov). There is a constant flow of communication from feedbacks, coaching, and evolution resulting in zero legal and ethical breaches for the last 15 years and 100 percent fiscal compliance on audits with zero fiscal violations.
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