2. MARS model abstraction the four major factors in determining individual doings and results. The four major factors consist of Motivation, Ability, routine Perceptions and Situational Factors.
Motivation
The guard officers be lack of motivation to do proper paper work. Their bank credit line is frequently put off or just completes it inadequately. As they are aware that this task is not required for furtherance and also no financial refund even aggroup competition for good paper work was introduced. The bottom line is that the police officers hate doing the routine and boring paper work.
Ability
The police officers were not properly trained all of the tasks required in their role. Hence, they are incompentent and did not have the name writing skill.
Role Perceptions
Role perceptions are also weak, the main reason would be their perception of the role as law enforcers who should be pertain in crime prevention, apprehension criminals and serving the community.
Situational Factors
Due to the figure crunch, the police officers might not have enough eon or appropriate tool to facilitate in report writing i.e. only one computer for the entire department which may cause delay in delivering the paper work.
3. The overlord may consider the following alternatives to make better the situation.
Motivation
Implement non-financial reward such as additional off day or better grading on the performance appraisal for those police officers who doing well in the paper work.
Ability
To improve the current situation, the captain is required to initiate a training session to improve the police officers writing skills. Whereas, he should make it be part of the training program for the new recruits.
Role Perceptions
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