Monday, December 24, 2012

Business Evnironment

SUMAN STEPHEN Address:Email: sumanstephen16@gmail.com 23 Arthur Sanctuary House mobilize: 07534386516 Sandfields Road, Headington Oxford OX3 7RH. Objective I intend to pursue an enterprising career in an Industry which will give me an opportunity to be independent, responsible for(p) and challenging in turn contributing to the development of my shaping as well as my individual growth. Summary of Skills & draw: Professional Profile * Experienced in transitioning process in legal injury of project planning, process documentation, developing training modules and training of people. * birth excellent interpersonal, communication and organizational skills with proven abilities in team up management, customer relationship management and planning. * Able to coordinate with divers(prenominal) support teams like Training, MIS, Technology and Quality to successfully pass projects. * Able to manage teams as per SOPs (Standard Operating Procedures) and check up on compliances to SLAs and International standards. * Handled production for the process, which was transitioned from US.
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Areas of Expertise BPO and Contact Centre Operations Overseeing operations and ensuring operation of desired objectives Driving day-to-day functions with key focus on bottom line profitability by ensuring optimal resources utilization. mass Management & Team building Training, development, work allocation & goal lay and performance appraisal of executives. Quality, MIS & data certification set system case monitoring procedures in place to ensure SLAs are met & exceeded Anticipate, forge & present information needed by management & client Putting security measures in place to ensure information security & data integrity BT Retail: Providing best Customer service to US customers related to Credit cards (Bank). Handling customers concern/ dubiousness in depth Sorting out issues on any orders of the... If you postulate to get a full essay, order it on our website: Orderessay

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