ATTRITION IN BPO INDUSTRY: A SURVEY REPORT

ATTRITION IN BPO INDUSTRY: A SURVEY REPORT Abstract The BPO exertion is undoubtedly considered as one of the biggest fields of employment in India and stands number two worldwide after Philippines. However, it is facing a phenomenal increase in attrition rate which is the biggest challenge. The authoritative attrition rate is 55 %. (Source: 13 Oct, 2011, The Financial Express) as compared to the last year of 51%. Nasscom, in a proclaim said that that the outsourcing persistence is expected to face a paucity of 2, 62,000 professionals by 2012. This is owing to the fact that retaining manpower at mid(prenominal) and senior management levels, where there is a visible epochal movement has father quiet challenging. The another interesting hold of this industry in that as the industry moves up and convey a full scale BPO player, attrition rate willing further decreases. In the study released by Associated Chambers of commerce and Industry of India claimed that the high attrition is due to bad operative hours and a perceived lack of long term evolution. In this paper an attempt is being made to build a model which contributes to high attrition rate. 1.

Introduction HR professionals all everywhere the world are breaking their heads to formulate Retention Strategies for employees working in Call-Center or Contact Center or BPO industry but nothing is working in their favor. No perks, no rewards, just nothing is working. Some of these factors are no growth opportunities, policies and procedures are not conducive, uneasy relationship with peers or managers, high education etc. Fundamental changes are taking place in the work force and the workplace that promise to radically switch the way companies relate to their employees. Hiring and retaining good employees have become the question concerns of nearly every company in every industry. Companies that represent what their employees want and need in the workplace and make a strategic decision to proactively fulfill those needs will become the... If you want to get a full essay, order it on our website: Orderessay

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